Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021 Atos currently announces that it will present a Up coming-Era…

Paris (France) July 22, 2021

Atos currently announces that it will present a Up coming-Era World Employee Experience to EY, one of the premier world-wide qualified companies organizations. The seven+ calendar year agreement will see Atos personalize and make improvements to the IT experience for much more than 300,000 EY individuals as a result of its Proactive Experience Centre, a group of dedicated industry experts, supported by innovative tooling and processes, driving to the optimum amounts of proactive, pre-emptive and automatic worker experience noticed in the sector to day. This new agreement reinforces Atos’ position as a main enabler in the new frontier of operate and worker experience.

The evolution to a ‘Next-Generation’ worker experience is a expansion place in the marketplace, pushed by new frictionless operate kinds and the new technology of digitally-savvy employees that expect the exact level of digital flexibility at operate where ever they are.

Proactive Experience Centre

Atos’ Proactive Experience Centre is intended to intelligently support all worker needs by presenting an built-in omni-channel experience with personalised and contextualised support. Staff members will be ready to quickly access self-aid and virtual support as a result of automatic and self-mastering AI chatbots. Critically, support will be customized to employees’ specific needs and tastes, employing sentiment assessment to be certain the finest possible experience is received. As a outcome of this employees will experience much less disruption to their Digital companies, with most of the requests becoming fulfilled quickly and immediately.

A dedicated group of information experts, sentiment and journey analysts, as nicely as industry experts in various regions these kinds of as AI, knowledge, organizational transform management, digital adoption, and worker engagement, will operate together in real-time to react to sentiment opinions and enrich the worker experience. Atos’ information analysts will observe and realize developments over time to consistently make improvements to the in general service experience, and to detect, address and eventually decrease get in touch with volume.

“Each day, 300,000 EY individuals are supporting enterprises and governments to aid clear up their toughest problems as section of the EY goal to construct a far better working globe. We are focused on supplying EY individuals with impressive applications, like these from Atos to aid them in supplying exceptional companies to shoppers,” said Steve Krouskos, EY World Running Companion – Small business Enablement. “We are seeking ahead to deploying this agile and responsive remedy, employing transformational initiatives and new-technology systems, so we can travel improved consumer and individuals experiences.”

We are psyched about supporting EY to make the transform to a hugely customized, proactive and automatic ‘care’ design, which places EY individuals at the middle, demonstrating when again our leadership position in the new frontier of operate and engaged worker experience.” said Elie Girard, CEO at Atos.

Leveraging its regarded expertise in Digital Workplace Products and services[1], and as section of its Engaged Employee Experience[2] initiative, Atos will present a Up coming-Era world-wide Service for EY individuals across much more than one hundred fifty international locations. This will supply an everywhere, at any time treatment experience from any machine, to present a much more efficient service to employees while enabling greater efficiency.


Obtain the push release in PDF


Additional information and facts about Engaged Employee Experience:

To come across out much more about Engaged Employee Experience, listen to Elie Girard in Atos’ Engaged Employee Experience celebration right here.

To come across out much more about Atos’ vision for the long term of operate, browse the ‘Digital Vision for Engaged Employee Experience (EX)’


About Atos

Atos is a world-wide chief in digital transformation with a hundred and five,000 employees and annual profits of over € eleven billion. European range one in cybersecurity, cloud and superior-general performance computing, the Team presents customized conclude-to-conclude options for all industries in seventy one international locations. A pioneer in decarbonization companies and solutions, Atos is fully commited to a safe and decarbonized digital for its shoppers. Atos operates less than the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), shown on the CAC40 Paris inventory index.

The goal of Atos is to aid layout the long term of the information and facts area. Its expertise and companies support the growth of knowledge, education and investigate in a multicultural tactic and add to the growth of scientific and technological excellence. Across the globe, the Team allows its consumers and employees, and customers of societies at huge to live, operate and build sustainably, in a protected and safe information and facts area. www.atos.web

Press get in touch with:

Laura Fau | [email protected] | +33 six 73 64 04 18 | @laurajanefau


[1] Atos is regarded as a chief in Digital Workplace Products and services by main analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Employee Experience encompasses the newest applications and systems, consulting abilities, and new and current partnerships with main industry experts in the field, all underpinned by obvious decarbonization goals. It is the most extensive intersectional established of companies on the sector currently and the only one which brings together equally classic Digital Workplace options with Employee Experience companies.