Moscow and Paris, September two 2020
Atos, a international chief in electronic transformation, has efficiently launched a international support job for its new consumer PERI, one of the world’s premier brands and suppliers of formwork and scaffolding systems, to deliver support for extra than seven,000 PERI workforce throughout fifty six nations around the world.
Because the begin of this deal, which started in November 2019, the enterprise has efficiently implemented 3 introductory phases, which now deliver a centralized purchaser support desk to support extra than seven,000 PERI workforce around the globe. Atos not only enhanced the high quality of company and increased consumer satisfaction, but also lessened company fees.
“In various locations of PERI’s presence, the IT support company was fragmented – someplace the work was carried out with local contractors, someplace the issues have been solved by the company’s have means. Synergy with Atos authorized us to unify the company shipping procedure, acquire a frequent strategy for monitoring final results and establish essential general performance indicators, which simplified the two the process of making contact with support and its management by the management,” claimed Pavel Puzanov, IT Supervisor of Japanese and Northern Europe, PERI GmbH.
In the present-day stage, Atos fully delivers initially line support, which features just about every working day support troubles such as incident management, data requests, entry management in addition to support of company programs. Atos is now beginning the following stage which will deliver next line support for PERI end users. New instructions of electronic transformation of the consumer are currently being produced and reviewed.
“Having entered the operational stage of the job at the time of the international pandemic disaster, when workforce are switching to a remote mode of work, and consumer requests are buying a various character due to modifications in the enterprise, we even now managed to timely reply to the prevailing disorders and be flexible in supplying expert services through the COVID-19 time period, although observing all the phrases of the SLA,” claimed Sergey Klyuev, Head of Infrastructure and IT Products and services of Atos in Russia.
The PERI intercontinental end users support job has develop into one of the premier Atos projects in Russia in phrases of its geography. Providing company in Russian, English and German, Atos managed to satisfy the large needs of the consumer for the degree of language skills of the workforce.
“Thanks to cooperation with PERI, our specialists have been capable to as soon as once again reveal the knowledge of Atos in Russia on the intercontinental industry, supplying high quality company to extra than seven,000 end users close to the entire world. We are open to even more projects with PERI and are prepared to deliver flexible support to the consumer in the transforming industry disorders,” claimed Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international chief in electronic transformation with one hundred ten,000 workforce in seventy three nations around the world and annual earnings of € 12 billion. European range one in Cloud, Cybersecurity and Large-Overall performance Computing, the Group delivers finish-to-finish Orchestrated Hybrid Cloud, Massive Data, Business Purposes and Electronic Office alternatives. In the Uk & Ireland Atos delivers company technology alternatives for some of the country’s premier public and personal sector organisations The Group is the Around the world Facts Technological innovation Spouse for the Olympic & Paralympic Game titles and operates beneath the makes Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), stated on the CAC40 Paris stock index.
The reason of Atos is to support style and design the future of the data area. Its knowledge and expert services support the improvement of knowledge, education and research in a multicultural method and contribute to the improvement of scientific and technological excellence. Across the entire world, the Group permits its shoppers and workforce, and members of societies at big to live, work and acquire sustainably, in a harmless and secure data area.
World wide: Laura Fau | [email protected] | +33 6 seventy three 64 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three